Privacy Policy
Effective Date: 19 June 2023
Alan Gray Coaching (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information we obtain from individuals in Australia, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Collection of Personal Information
1.1. Types of Personal Information:
We may collect and store personal information that is reasonably necessary for our business activities, including but not limited to:
- Contact information (such as name, address, email address, and phone number)
- Employment details (such as job title, company, and professional background)
- Financial information (such as payment details, invoices, and billing information)
- Website usage data, IP addresses, and cookies (for more information, please refer to our Cookie Policy)
1.2. Collection Methods:
We may collect personal information through various channels, including:
- Directly from you when you provide information through our website, email, telephone, or in person
- Automatically when you visit our website, through cookies and similar technologies
- From third-party sources, such as business partners, public sources, or professional networks, where permitted by law
2. Use of Personal Information
2.1. We use your personal information for the following purposes:
- Providing and delivering our services to you
- Communicating with you, including responding to your inquiries and providing support
- Processing payments and managing financial transactions
- Customizing and improving our website, services, and user experience
- Conducting market research and analysis
- Complying with legal and regulatory obligations
- Protecting our rights, property, or safety, and that of others
2.2.
We will only use your personal information for the purposes it was collected, unless we reasonably believe that we need to use it for another reason compatible with the original purpose or as required by law. If we need to use your personal information for an unrelated purpose, we will notify you and obtain your consent, where required.
3. Disclosure of Personal Information
3.1. We may disclose your personal information to:
- Service providers and contractors who assist us in delivering our services, subject to appropriate safeguards and confidentiality obligations
- Third parties with your consent or at your direction
- Regulatory and law enforcement authorities, when required by law or to protect our rights, safety, or property
3.2.
We do not sell or rent your personal information to third parties for marketing purposes.
4. Data Security
4.1.
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your personal information.
4.2.
If we become aware of a data breach that may result in a significant risk of harm to you, we will notify you as required by law.
5. Access and Correction
5.1.
You have the right to access the personal information we hold about you and request corrections if necessary, except in certain circumstances permitted by law.
5.2.
To exercise your rights or make a privacy-related request, please contact us using the information provided in Section 12 (Contact Us).
6. Retention of Personal Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Third-Party Websites and Services
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those.